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Thank-you for your purchase. Whilst we hope you are incredibly happy with it, we do appreciate that things go wrong despite our best efforts.
If you change your mind for any reason after your order has been delivered, please return it unused and in its original packaging for a full refund. Please include your order details.
See below for full details:
To return an item, please email customer.service@englishandblackcandles.co.uk to obtain a Return Merchandise Authorisation (RMA) Number/
Once you have this, please pack the items securely with the RMA number and send the item(s) to:
Returns
English+Black Candles and Scents
49 Bentley Road
Doncaster
DN5 9SD
Please note you will be responsible for shipping charges. We recommend you use a shipping method that includes tracking.
After receiving your return and checking its still saleable, we will process your return promptly. Please allow up to 5 working days to process. We will email you when the refund is complete.
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If your product is damaged, defective or incomplete please contact us as soon as possible to arrange a refund or exchange.
Sale Items are final sale an may not be returned.
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If you have any questions, please email customer.service@englishandblackcandles.co.uk
Address: 49 Bentley Road, Doncaster, South Yorkshire DN5 9SD
Telephone: 07400 840 295
Email: ali@englishandblackcandles.co.uk
